Grade Enterprises — NECKKONIX®
Welcome to NECKKONIX®, a brand of Grade Enterprises. This Shipping & Delivery Policy explains how we process and deliver your orders.
Order Processing
- Orders are processed after successful payment confirmation.
- Orders are typically processed within 1–2 business days.
- Orders placed on Sundays or public holidays will be processed on the next business day.
Shipping Coverage
We currently deliver across India through our trusted courier and logistics partners.
Delivery Time
Estimated delivery timelines:
* Delivery times may vary depending on your location, courier availability, weather conditions, or other unforeseen circumstances.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment confirmation.
Order Tracking
Once your order is shipped, you will receive the tracking details through SMS, email, or WhatsApp (where available).
Delivery Delays
While we strive to deliver orders on time, delays may occur due to:
- Natural disasters
- Public holidays
- Transport disruptions
- Incorrect delivery address
- Courier operational delays
We appreciate your patience in such situations.
Delivery Address
Customers are responsible for providing a complete and accurate shipping address and contact number. We are not responsible for delays or failed deliveries caused by incorrect information.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order details and supporting photos. We will review the issue and assist you as per our Return & Refund Policy.
Undelivered Orders
If an order is returned to us due to an incorrect address, repeated failed delivery attempts, or refusal to accept the package, additional shipping charges may apply for re-dispatch.